Privacy Policy

About this Policy

This privacy policy and general privacy notice applies to the Independent Air Flow Services Pty Ltd website. Other products and services from Independent Air Flow Services Pty Ltd have their own distinct terms and conditions that describe privacy obligations.

We at Independent Air Flow Services Pty Ltd take your privacy seriously. This policy has been drafted in accordance with the requirements of the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as the General Data Protection Regulation (GDPR) where applicable. This notice explains how we look after your personal data, sets out your privacy rights, and explains how the law and our approach to privacy protects you.

This privacy notice supplements any other privacy notices we may provide to you at the point we collect data from you and should be read in conjunction with those notices.

By using this website you consent to this policy.

Our details

For the purposes of this policy, Independent Air Flow Services Pty Ltd is the data controller. Any enquiry regarding the collection or processing of your data should be addressed to:

Information we collect

We will collect, process and store personal data only if it is directly provided to us by you — in your capacity as a user of this website, by enquiring about our goods or services, or by becoming a customer or supplier. Personal information covers any information which relates to you as an identifiable person. Examples include:

1. Identity Data — forenames, last name, username or similar identifier.
2. Contact Data — home or work address, email address, telephone numbers, job title and position.
3. Financial Data — bank account and payment card details.
4. Transaction Data — payments made for products and services you have purchased from us, or payments we have made to you.
5. Technical Data — IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices used to access this website.
6. Profile and Usage Data — enquiries submitted by you, purchase information, feedback and survey responses, and how you use our website, products and services.
7. Marketing Data — your preferences in relation to marketing communications from us.

We may also collect non-personal Aggregated Data derived from your personal data that does not directly or indirectly identify you, such as usage statistics about how you interact with our website.

How we collect your personal data

1. Direct interactions — in person, by post, phone, email or otherwise. You may give us your Identity, Contact and Financial Information.
2. Automated technologies or interactions — by using our web enquiry form you may provide Identity, Contact and Financial Information.
3. Third parties or publicly available sources — third parties may be used in processing Identity, Contact and Financial categories of personal data.

Data accuracy

It is important that the data we hold about you is accurate and up to date. If your data changes, please notify us so we can update our records.

Use of your information

We may hold and process personal data you provide to us. The information we collect relating to you is primarily used:

1. To enable us to provide our services to you, to communicate with you, and to meet our contractual commitments to you.
2. To notify you about changes to our business, such as improvements to our website or service changes, that may affect our service or relationship with you.
3. If you are an existing customer, to contact you with information about goods and services similar to those that were the subject of a previous sale to you.
4. Where you have consented to receive such information, to provide information on other parties' products or services that we feel may interest you.
5. Where you have consented to receive our e-newsletters, to provide those to you.
6. Where we need to comply with a legal obligation.
7. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we collect your data for marketing purposes we will always request your consent at the point the data is collected. We will always obtain your prior consent before sharing your personal data with any third party for their marketing purposes.

Disclosure of your information

There are a range of circumstances where we may disclose your data to third parties:

1. Regulatory bodies — to comply with the law and to assist fraud protection and minimise credit risk.
2. Our suppliers — third parties involved in the fulfilment of our services to you.
3. Third party marketing — where you have consented, we may provide your data to selected third parties who may contact you about goods or services you may be interested in.
4. Business sale — if we sell or buy any business or assets, or if Independent Air Flow Services Pty Ltd is itself acquired, personal data may be transferred as part of that transaction. Any such transfer will be on terms that protect the confidentiality of your personal data and maintain compliance with this policy.

If you do not want us to share your data with third parties, you may withhold consent by writing to us at the address above.

Controlling the use of your data

Where we rely on consent as the lawful basis for processing your data, you can revoke or vary that consent at any time by writing to us at the address in the "Our details" section above or by contacting us via our website.

Data storage and international transfers

As part of the services offered to you through our website, information you provide may be transferred to and stored in countries outside Australia. We use remote website server hosts which may be based outside Australia — this is generally the nature of data stored "in the Cloud". Data may also be processed by staff operating outside Australia who work for one of our suppliers.

If we transfer or store your personal data outside Australia, we will take steps to ensure your privacy rights continue to be protected as outlined in this policy.

Security

The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.

We have put in place security measures to prevent your data from accidental loss or disclosure. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

In the event of a data breach we will notify the Office of the Australian Information Commissioner (OAIC) and you, where the breach results in any likelihood of loss or damage to you.

Data retention

The length of time we retain and store data depends on the purpose for which it was collected. We will only store data for as long as required to fulfil that purpose, or to satisfy legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least seven years. The types of data this covers include Contact, Identity, Financial and Transaction Data.

Where you have requested that we provide you with marketing materials, we will retain your data until consent is withdrawn by you.

Your rights

Australian privacy law and, where applicable, the GDPR, give you a range of rights in relation to the personal data we collect. You have the right to:

1. Access your personal data. You may request a copy of the personal data we hold about you. We will not charge a fee unless the request is demonstrably repetitive or excessive. We will respond within one month.
2. Request correction. You may ask us to correct any incomplete or inaccurate data we hold about you.
3. Erasure. You may ask us to delete your personal data where there is no justifiable reason for us to continue processing it, subject to any ongoing contractual or legal obligations.
4. Object to processing where we are relying on consent or our legitimate interests as the basis for processing.
5. Restrict processing — for example, to vary the basis on which we contact you.
6. Data portability. We will provide your personal data to you or a third party you nominate in a structured, machine-readable format.
7. Withdraw consent at any time where consent is the basis for processing. Withdrawal may affect our ability to provide certain services; we will advise you if this is the case.

You can exercise these rights at any time by writing to us at the address in the "Our details" section above.

Third party links

You may find links to third-party websites on our website. If you visit those sites, they may collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies as we have no control over them.

Complaints

If you wish to raise a complaint regarding our use of your personal data, you can contact the Office of the Australian Information Commissioner (OAIC), who are the Australian supervisory authority for data protection issues: www.oaic.gov.au.

We would welcome the opportunity to discuss your concerns before you contact the OAIC to see if we can resolve the issue directly. Please contact us at the details above in the first instance.

Changes to this policy

We may update this policy from time to time to reflect changes to our website, services, or regulatory requirements. Please review this page periodically to stay informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.